bitlife Privacy Policy

This page describes what we collect when you use bitlife and how we keep that data protected across your account, bets, deposits, and withdrawals. We at bitlife treat your privacy as a core responsibility, and we explain our practices transparently so you understand exactly how your information flows through our system.

Our services are available only where local law permits. When you create a bitlife account, you agree to these privacy practices. If you do not agree, do not proceed with account creation or use of our platform.

We collect data to verify your identity, process your payments, settle your bets, and comply with legal obligations. We do not sell your data to third parties, and we do not share it beyond what is necessary to operate bitlife securely.

What we collect on bitlife

We collect your email address and phone number when you register a bitlife account. We use these to verify your identity, send account alerts, and allow you to recover access if you forget your password. Your email is also your login identifier on bitlife.

We collect your full name, date of birth, and address during Know Your Customer (KYC) verification. We require this information before you can withdraw funds—it is a legal requirement we must follow to operate bitlife responsibly. We request a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement).

We collect information about your activity on bitlife: which football matches you bet on, which live-dealer tables you join, which slot games you play, which esports markets you follow. We record your bet history, bet amounts, game outcomes, and account balance. We use this data to settle your wagers and detect patterns that suggest fraud or suspicious activity.

How we protect your bitlife data

All communication between your phone or browser and our bitlife servers is encrypted using SSL (Secure Sockets Layer) protocol. Your password is hashed, not stored in plain text. We use industry-standard encryption for data at rest, meaning your personal information and payment details are encrypted in our database.

Your biometric data (fingerprint or face unlock used to log into the bitlife app) never leaves your phone. We only receive a confirmation that biometric authentication succeeded; we do not store or access your fingerprint or facial scan.

Our servers may sit outside your jurisdiction, but your data is subject to the same security controls regardless of location. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We train our team on data protection practices and restrict access to your information to only staff who need it to operate bitlife.

Cookies and tracking on bitlife

We use cookies to keep you logged into bitlife across sessions and to remember your preferences (such as your preferred language or display theme). Cookies are small text files stored on your phone or browser; they do not contain sensitive information like your password or payment details.

We use analytics cookies to understand how users interact with bitlife—which pages are most popular, where users drop off, how long sessions last. We use this information to improve our user experience. We do not use cookies to track you across other websites; our tracking is limited to bitlife.

Third parties who may access your bitlife data

We share your name, email, and transaction history with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and bank providers) to execute deposits and withdrawals. These third parties process your data only as needed to complete the transaction.

We share your KYC information (name, ID, address) with compliance vendors who verify that your information matches public records and watchlists. This helps us detect fraud and comply with anti-money-laundering (AML) regulations.

We may disclose your data to law enforcement or government agencies if we receive a lawful request (such as a court order or warrant). We will notify you of such requests unless prohibited by law. We do not share your data for marketing purposes, and we do not sell your information to data brokers or advertisers.

Your rights and our commitments on bitlife

You have the right to request deletion of your bitlife account and associated data, subject to legal and regulatory requirements. If you ask us to delete your account, we will anonymize or remove your personal information within a reasonable timeframe. However, we may retain certain data (such as transaction records) if required by law or for fraud prevention.

You can disable push notifications on bitlife through your device settings or our platform settings. Disabling notifications removes your device identifier from our alert system immediately. You can control cookies through your browser settings; most browsers allow you to delete cookies or block them entirely.

We keep your data only as long as necessary to operate bitlife and comply with legal obligations. KYC records are typically retained for several years to satisfy regulatory requirements. Transaction records are retained for a minimum period to enable dispute resolution and tax reporting. Once the retention period expires, we securely delete your data.

Data processing across different jurisdictions

Our bitlife servers operate in multiple regions. Your data may be transferred to and processed in jurisdictions outside Indonesia, including in countries where data protection laws may differ from Indonesian law. By using bitlife, you acknowledge this cross-border data transfer and agree to the processing of your data under our security practices.

We apply the same level of protection to your data regardless of where it is stored or processed. We implement contractual safeguards (such as data processing agreements) to ensure that any third party accessing your bitlife data meets our security standards.

Contact us about privacy on bitlife

If you have questions about how we handle your data on bitlife, you can contact our team through live chat (available in English) or submit a privacy inquiry through our support email. We respond to privacy requests within standard timeframes.

Our services are available only where local law permits. This privacy policy applies to all bitlife users regardless of location, but we do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their use of bitlife complies with their own jurisdiction's laws. We reserve the right to restrict or terminate access if we determine a user is accessing bitlife from a prohibited jurisdiction.